Returns for exchange:
If for any reason, you are not satisfied with your purchase, all
products may be exchanged for an item of the purchase price, less
shipping costs. Returned items must be in their original condition
with no signs of wear. For exchanges, items must be returned within
21 days after the delivery of the goods. We will not give exchanges
after this time period. To return an item, please see return procedures
Order lead time:
We do not stock any of our items. All items are handcrafted to
your specifications, this takes a little time. Most orders ship
from our Los Angeles design studio within 7 days but orders can
take up to 10 working days plus the shipping transit time. If
you need your order in a shorter time period, please contact us
and let us know . We can usually accommodate you needs.
Order Cancellations & changes:
If you would like to cancel or change your order, please contact
us within 24 hours of placing your order. Cancellations or changes
after this time period may result in delays with orders or refunds.
Shipping methods and charges:
We ship via UPS only. UPS provides us with excellent service and
the ability to accurately track your package. The prices charged
on our web site are actual UPS prices (often less) without any
markup. We ship from Los Angeles California, 90291. We cannot
ship to a P.O. box address. UPS Ground, 3rd and 2nd day services
are available. Choosing a faster shipping service only shortens
the actual transit time and does not shorten production time which
is usually 7 days but may take up to 10 business days. If you
have special shipping requirements, please contact us at: firstname.lastname@example.org
International Orders and Shipping:
We cannot ship internationally at this time. However, we will
have that capability in Jan 2010.
About our products:
All Alexandra Dillon products are manufactured in the U.S.A. at
our Los Angeles design studio. Our products are made from sterling
silver, 18k Gold Vermeil, 14k gold-filled chain and sterling silver
chain, natural precious and semi-precious stones.
All Alexandra Dillon products, come with a 90 day limited warranty.
If a manufacturing defect is found within 90 days after receipt
of your goods, at our discretion, we will repair or replace your
item free of charge. Out of warranty items can usually be repaired
at little or no cost. To return an item, please see return procedures
below. Exposure to water, chemicals, hair products, individual
body chemistry or extreme conditions may darken, discolor or cause
vermeil items to wear off. Silver items may tarmish and can be
cleaned with a silver polish or cleaner. Vermeil items and gold-filled
chains may slightly tarnish and can be dipped into a mild gold
cleaner. We will not warrantee these types of damages.
To return an item, you must first obtain a return authorization
number (RA#) from Alexandra Dillon. Please contact us at or email@example.com.
Returned items must be in their original condition with no signs
Items should be returned in their original or similar
packaging. Do not send items in small letter envelopes, the post
office machinery cannot process these items and will remove and
discard their contents. We recommend that your insure your returns.
We are not responsible for returned shipments that are lost, stolen
Make sure that you write your RA# on the outside
of the package and included a note with your name, address, daytime
phone number and a brief description regarding the return. Exchanges
will be made within 10 working days of receipt of the item.
Your personal information collected during the check out process
is only used for processing your order and again, will never be
You have the option to sign up for our mailing list. This allows
us to send you news of our latest products and discounts codes.
You may discontinue this service at any time by following the
un-subscribe information on our web site or in your email, or
by contacting us. Your personal information is always kept confidential.
Alexandra Dillon will never share customer information with any
outside agency for any reason.
Availability and pricing:
In the event that a product is listed at an incorrect price due
to a typographical or programming error, Alexandra Dillon will
have the right to refuse, cancel or re-price product or order.
The purchaser would be informed by email or phone if this occurred.
Alexandra Dillon has has the right to limit the number of items
purchased through our web site. Alexandra Dillon has the right
to refuse or cancel any order whether or not the order has been
processed and your credit card charged. In the event that an ordered
product becomes unavailable, Alexandra Dillon has the right to
cancel the order or item within the order that is not available.
If your credit card has already been charged for the purchase
and your order, or an item in your order is canceled, Alexandra
Dillon will issue the appropriate credit to your credit card account.
If any of the above events occur, every effort will be made to
notify the purchaser.
Our shopping cart system uses what are called "cookies".
This is a small file that is placed in your "cookie"
folder on your computer. This file keeps track of the contents
of your shopping cart when placing an order with us. This file
does not send us ANY information about you or your computer. If
your are using any "cookie" or pop-up control software
or have your browser set to a high security level, you may have
to temporally disable these features for use with our web site.
Credit Card Security:
Our web site uses a secure server. Credit card information is
only transmitted in a secure encrypted format and is never sent
via email. To ensure maximum security, we do not store credit
card information. We follow all federal and local rules of PCI
Payment types / Taxes:
We accept most major credit cards and debit cards. Checks and
COD’s are not accepted.
California residents and orders shipped within California are
subject to Los Angeles city sales tax of 9.75% .
Alexandra Dillon's primary business is in wholesale manufacturing.
We sell to better quality specialty boutiques. If you would like
to carry the Alexandra Dillon line, please contact us directly.
High Quality, Sterling Silver and 18k Gold Vermeil Jewelry