Alexandra Dillon Policies

Returns for exchange:
If for any reason, you are not satisfied with your purchase, all products may be exchanged for an item of the purchase price, less shipping costs. Returned items must be in their original condition with no signs of wear. For exchanges, items must be returned within 21 days after the delivery of the goods. We will not give exchanges after this time period. To return an item, please see return procedures below.

Order lead time:
We do not stock any of our items. All items are handcrafted to your specifications, this takes a little time. Most orders ship from our Los Angeles design studio within 7 days but orders can take up to 10 working days plus the shipping transit time. If you need your order in a shorter time period, please contact us and let us know . We can usually accommodate you needs.

Order Cancellations & changes:
If you would like to cancel or change your order, please contact us within 24 hours of placing your order. Cancellations or changes after this time period may result in delays with orders or refunds.

Shipping methods and charges:
We ship via UPS only. UPS provides us with excellent service and the ability to accurately track your package. The prices charged on our web site are actual UPS prices (often less) without any markup. We ship from Los Angeles California, 90291. We cannot ship to a P.O. box address. UPS Ground, 3rd and 2nd day services are available. Choosing a faster shipping service only shortens the actual transit time and does not shorten production time which is usually 7 days but may take up to 10 business days. If you have special shipping requirements, please contact us at: info@alexandradillon.com

International Orders and Shipping:
We cannot ship internationally at this time. However, we will have that capability in Jan 2010.

About our products:
All Alexandra Dillon products are manufactured in the U.S.A. at our Los Angeles design studio. Our products are made from sterling silver, 18k Gold Vermeil, 14k gold-filled chain and sterling silver chain, natural precious and semi-precious stones.

Warranty information:
All Alexandra Dillon products, come with a 90 day limited warranty. If a manufacturing defect is found within 90 days after receipt of your goods, at our discretion, we will repair or replace your item free of charge. Out of warranty items can usually be repaired at little or no cost. To return an item, please see return procedures below. Exposure to water, chemicals, hair products, individual body chemistry or extreme conditions may darken, discolor or cause vermeil items to wear off. Silver items may tarmish and can be cleaned with a silver polish or cleaner. Vermeil items and gold-filled chains may slightly tarnish and can be dipped into a mild gold cleaner. We will not warrantee these types of damages.

Return procedures:
To return an item, you must first obtain a return authorization number (RA#) from Alexandra Dillon. Please contact us at or info@alexandradillon.com. Returned items must be in their original condition with no signs of wear.

Items should be returned in their original or similar packaging. Do not send items in small letter envelopes, the post office machinery cannot process these items and will remove and discard their contents. We recommend that your insure your returns. We are not responsible for returned shipments that are lost, stolen or damaged.

Make sure that you write your RA# on the outside of the package and included a note with your name, address, daytime phone number and a brief description regarding the return. Exchanges will be made within 10 working days of receipt of the item.

Privacy policy:
Your personal information collected during the check out process is only used for processing your order and again, will never be shared.
You have the option to sign up for our mailing list. This allows us to send you news of our latest products and discounts codes. You may discontinue this service at any time by following the un-subscribe information on our web site or in your email, or by contacting us. Your personal information is always kept confidential. Alexandra Dillon will never share customer information with any outside agency for any reason.
Availability and pricing:
In the event that a product is listed at an incorrect price due to a typographical or programming error, Alexandra Dillon will have the right to refuse, cancel or re-price product or order. The purchaser would be informed by email or phone if this occurred. Alexandra Dillon has has the right to limit the number of items purchased through our web site. Alexandra Dillon has the right to refuse or cancel any order whether or not the order has been processed and your credit card charged. In the event that an ordered product becomes unavailable, Alexandra Dillon has the right to cancel the order or item within the order that is not available. If your credit card has already been charged for the purchase and your order, or an item in your order is canceled, Alexandra Dillon will issue the appropriate credit to your credit card account. If any of the above events occur, every effort will be made to notify the purchaser.

Cookies:
Our shopping cart system uses what are called "cookies". This is a small file that is placed in your "cookie" folder on your computer. This file keeps track of the contents of your shopping cart when placing an order with us. This file does not send us ANY information about you or your computer. If your are using any "cookie" or pop-up control software or have your browser set to a high security level, you may have to temporally disable these features for use with our web site.

Credit Card Security:
Our web site uses a secure server. Credit card information is only transmitted in a secure encrypted format and is never sent via email. To ensure maximum security, we do not store credit card information. We follow all federal and local rules of PCI compliance.

Payment types / Taxes:
We accept most major credit cards and debit cards. Checks and COD’s are not accepted.
California residents and orders shipped within California are subject to Los Angeles city sales tax of 9.75% .

Wholesale accounts:
Alexandra Dillon's primary business is in wholesale manufacturing. We sell to better quality specialty boutiques. If you would like to carry the Alexandra Dillon line, please contact us directly.